ClienC
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Fractional Chief Client Officer
Your clients are your best growth lever
19 years transforming customer-facing organisations in B2B SaaS, including 7 at VP / COO / executive committee level. I step in where client operations need to be built, scaled or transformed by AI.
What I do
Five ways to work together, from an executive mandate to upskilling your teams.
01
Interim & fractional leadership
Fractional or interim CCO / COO / VP Customer Success: I take charge of your client operations for as long as it takes to structure them, hire and hand over.
02
Coaching for Heads of Customer Success
A multi-month programme for newly appointed CS leaders: leadership posture, people management, KPIs, segmentation, health score.
03
Care & support: build and industrialise
Create or overhaul your Care and support teams: service levels, skills matrix, escalations, tooling (ticketing, knowledge base).
04
AI-driven transformation of client operations
Strategy and roll-out of AI in your client operations in 3 steps: agent-facing AI, intent-based routing, cross-department automation.
05
AI training for teams
Upskill your CS, support and ops teams on AI: concrete use cases, re-skilling, change management.
Who is it for?
SaaS leaders & scale-ups
Build a Customer Success organisation that cuts churn and drives expansion.
CS & Services leaders
Consulting, interim management or coaching for your post-sales teams.
Recruiters & network
Explore my background and discuss an opportunity.
Let’s get to work
A first 30-minute conversation to review your client challenges and see where I can help.